Outlet Manager/Cafe Manager

• Experience level: Senior
• Vacancies: 1
• Compensation: Monthly

Role Overview

We are looking for an experienced Outlet/Café Manager to lead day-to-day café operations, drive sales, maintain food safety and service standards, and develop a high-performing team.

Key Responsibilities

• Manage end-to-end café operations, ensuring efficient service and consistent execution of company standards.

• Drive sales and achieve revenue targets through effective service, customer engagement, and local sales initiatives.

• Monitor sales trends and key performance indicators, identify gaps, and implement corrective actions.

• Lead, coach, and motivate the café team; manage shift schedules, attendance, performance feedback, and training.

• Ensure high standards of customer service, order accuracy, product quality, and timely service.

• Maintain food safety, hygiene, sanitation, and workplace safety standards in line with company SOPs and applicable requirements.

• Oversee stock planning, ordering, receiving, storage, wastage control, and inventory accuracy.

• Ensure correct operation of café equipment and prompt escalation of maintenance requirements.

• Monitor billing, cash handling, daily sales reconciliation, and other operational controls.

• Manage café-level profitability and monitor relevant P&L indicators.

• Ensure audit readiness and timely closure of audit observations.

• Maintain required records and submit regular operational and sales reports to the reporting manager.

• Resolve customer concerns professionally and escalate significant issues when required.

Minimum Requirement

• 4–7 years of relevant experience in the Food & Beverage or hospitality industry, preferably in café operations.

• Demonstrated ability to lead teams, manage daily operations, and achieve sales targets.

Education

• Graduate in any discipline; a degree or diploma in Hotel Management or Hospitality is preferred.

Skills & Attributes

• Strong understanding of café operations, food safety, inventory control, and service standards.

• Good communication, interpersonal, problem-solving, and organisational skills.

• Working knowledge of POS systems, MS Office, and inventory or reporting tools.