Customer Service Officer

• Experience level: Intermediate
• Education: Bachelor’s Degree
• Vacancies: 12
• Compensation: Monthly

Tigat Saving and Credit Cooperative is committed to becoming a leading savings and credit institution in Ethiopia. We are currently inviting highly motivated individuals to join our team, with full-time employment.

Responsibilities:

- Respond to customer inquiries and complaints.

- Manage customer accounts and provide support.

- Resolving issues and troubleshooting technical problems.

- Promoting customer loyalty and retention.

- Answering phone calls and giving vivid information to esteemed customers.

- Conducting promotional activities and events to raise brand awareness.

- Develop and maintain relationships with clients.

- Ensure compliance with all relevant regulations and policies.

- Provide excellent customer service and support.

Requirements:

- Bachelor's degree in marketing, business administration, Accounting and Finance or related field of study.

- Minimum 2 (two) years of experience on customer service, research, sales or related role is required.

- Excellent written and verbal communication skills, with the ability to create compelling content and engage with diverse audiences.

- Creative thinking, ability to multitask, prioritizes and meets deadlines.

- Excellent communication and interpersonal skills.

- Proficiency in Microsoft Office Suite.

Applicants who meet the above requirements are invited to submit their CV and cover letter within four (4) consecutive working days from the date of this announcement.

Applications can be sent via Afriwork Applicant Bot.

Place of Work: Megenagna, Meri , Jemo , Bole-Bulbula , Piassa , Ayer-tena , Atena -tera and Akaki branches.

NOTE: Please Specify the place (branch) of work you applied for.

Tigat Saving and Credit coop